On October 5, 2026, Culligan Water of Kansas City moves to ServiceTitan, a new system for scheduling, service records, and billing.
Your service won’t change. Same technicians. Same appointments. Same quality. Most customers don’t need to do anything.
New system goes live. Accounts, service history, and memberships move over.
Customer Portal invite emails arrive.
We’re moving your account to ServiceTitan, a new business system. It keeps your service history, appointments, and billing in one place.
To serve you better. The new system gives you:
October 5, 2026. Your account and service history move over on that date.
No — not right now. We’ll contact you only if we need updated payment details. You’ll also get an email when your Customer Portal invite is ready.
No. Your technicians, scheduled appointments, and service quality stay the same.
No. Your full service history moves to the new system.
Soon after launch, you’ll get:
Yes. If you’re on a recurring billing or membership plan, your payment information transfers securely to the new system. You don’t need to re-enter it.
No. All membership benefits and discounts carry over.
While the systems sync, your next billing cycle may have a short delay. This is expected. No action is needed unless we contact you.
For some accounts, the payment transfer takes up to 30 days to finish. If your payment is due during that window, we may call to process it by hand. This keeps your membership benefits active with no lapse.
Scammers sometimes pose as companies during system changes. Protect yourself:
We’ve worked hard for a smooth transition, but small errors can happen. If you see a wrong amount, a duplicate charge, or a charge to the wrong card, contact us right away and we’ll fix it.
A new online account — coming soon — where you can:
You’ll get a separate invite email. Click the link, create your password, and log in. That’s it.
All invites go out by October 9, 2026.
First, check your spam or junk folder. Still missing? Contact us and we’ll resend it.
Email: help@culligankc.com
Text or call: 913-782-4141
Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.
Need to update your information? Email is the best way. Send your new address, phone number, or email to help@culligankc.com. For your security, please don’t email card numbers.
Thank you for your patience. We’re confident this upgrade will make every visit smoother and more reliable.
